It is with sincere appreciation that the management of Bell Plumbing & Heating Company has selected Crystal Paulson as our employee of the month for March, 2014.
Crystal was hired on January 6, 2014. She had no previous experience in the plumbing industry, but has become a ROCK STAR at Bell.
During her job interview, Crystal was able to concisely describe how her prior experience would relate to becoming a CSR at Bell demonstrating her self-confidence!
Crystal has picked up the plumbing lingo very quickly and handles each service call efficiently. She is very adept at listening to our customers to capture the correct information to get our technicians dispatched with the information they need. She has a very calm way of dealing with customers even when they are excitedly explaining how their pipes froze and water is creating a swimming pool in the kitchen. Crystal demonstrates her abilities by helping to train others in the art of taking service calls and updating materials to make the process easier. She has also become a billing machine setting her sights on conquering the endless work order flow and creating personal goals for job self-satisfaction.
On top of that, Crystal is a very pleasant person to work with!
For these reasons, we are proud to name Crystal Paulson as Bell Plumbing & Heating Company’s March, 2014 Employee of the Month.
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